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FAQ
1. They don't work if there is a space before or after the code
2. If you entered it incorrectly the first time, you may have to refresh the page to get it to work now.
3. Promo codes don't apply to pre-orders or items that are already on sale.
4. That code may not be valid anymore. Or maybe we just messed up. It happens. We're only human! Please email us at orders@sideonedummy.com
We listen to everything. Promise.
Return and Refund Policy
If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By email:orders@sideonedummy.com
Send the product with its original packing and the receipt or proof of purchase, to:
SideOneDummy Records
Mailorder 4303 Southerland Rd.
Houston, TX 77092
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SideOneDummy Records.
Pre-order items
If you wish to cancel a pre-order item or an item that has not yet shipped, please email orders@sideonedummy.com.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items or items that have not-yet-shipped can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: orders@sideonedummy.com