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3. Promo codes don't apply to pre-orders or items that are already on sale.
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Return and Refund Policy
If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
Send the product with its original packing and the receipt or proof of purchase, to:
Mailorder 4303 Southerland Rd.
Houston, TX 77092
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SideOneDummy Records.
If you wish to cancel a pre-order item or an item that has not yet shipped, please email firstname.lastname@example.org.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items or items that have not-yet-shipped can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us: By email: email@example.com